The headphones are turning on, but it doesn't connect to my device?
To connect the headphones to your device, please ensure headphone is power on, then check if the wireless connection is enabled. If the Headphones still don't connect to your device, please perform a reset or contact our customer support
Why is the connection not stable and cuts out intermittently?
Please make sure there are no objects between the headphones and your smartphone device and make sure there is no radio or WIFI interference nearby.
What is the range of the wireless headphones?
The wireless headphones have maximum range of 49 feet (15m, no obstacle). However, the actual range will depend on usage and environment.
My headphones will not switch on.
Please recharge them and make sure they have enough battery power. If they are fully charged and still nothing happens or if you are not able to charge them, please contact our customer support.
Will the headphones shut off automatically?
The headphones will stay on as long as they are connected to a device. If no audio is playing, they will enter power-saving mode and wake up once audio playback resumes. If the headphones are not connected to any devices they will automatically power off after 30 minutes